We’ve all seen a bank security guard somewhere — on TV, in movies, or in person when we visit our local banks. But what else do bank security guards do beyond what we already know?

In this article, we’ll talk more about:

• What a bank security officer does
• Key responsibilities
• Essential skills and qualifications for a bank security guard
• Technological tools that help them do their jobs
• Challenges faced by bank security guards
• Best practices for improving bank security
• How Belfry helps strengthen a bank’s security operations

Let’s start by defining what a security guard does.

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What does a bank security guard do?

You wouldn’t put your money in a bank you don’t trust. That’s why banks need to be able to show that they are safe and secure, and a bank security guard plays a crucial role in that process. 

‍Bank security guards are the first line of defense in keeping a bank safe by protecting staff, clients, assets, and sensitive information. 

They prevent theft, vandalism, and unauthorized access while enforcing the bank’s security policies and protocols. And while guards need to be well-trained in these policies and procedures, they should also be able to think on their feet.

In addition to physical security, bank security guards often take on administrative duties, such as operating surveillance systems, controlling access devices, and coordinating with training personnel to ensure staff understands security protocols. 

They can also assist customers, screen visitors, and collaborate with law enforcement when necessary to address criminal activity or investigate incidents.

Security guards don’t usually safeguard digital assets, customer data, or IT systems, because information security officers are responsible for that. 
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Key responsibilities of bank security guards

Bank security guards have many responsibilities on their daily checklist, though their lists may vary depending on their assignments. That said, most bank security officers share a similar list of key responsibilities. Let’s discuss them below:

‍1. Access control and monitoring

• Manage entry points: Security guards oversee all entry points to the bank using systems like ID checks, security badges, or electronic access controls to verify the identity and purpose of individuals entering the premises.

• Monitor restricted areas: Guards keep a close watch on areas such as vaults, server rooms, or offices containing sensitive information to prevent unauthorized access. They may use surveillance equipment, patrols, or physical barriers to secure these spaces.

• Oversee CCTV cameras: Guards monitor CCTV systems at all times to identify and track suspicious activities. They also review footage when investigating incidents and provide evidence to law enforcement if necessary.

• Detect suspicious behavior: Security guards must be vigilant and notice anomalies, suspicious behavior, and odd incidents to thwart any attempted robberies or criminal activity.

• Safe cash or asset transfer: Guards oversee the secure handling and transport of money and other valuables in person and through CCTV systems.
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2. Patrolling the premises

• Regular inspections: Guards routinely patrol the bank’s interior and exterior, including parking lots, ATM areas, and loading docks. These patrols deter potential criminal activity and provide a visible security presence.

• Detecting and addressing issues: During patrols, guards remain alert for safety hazards such as blocked exits, damaged equipment, or suspicious behavior. They then address these hazards by bringing them to the appropriate departments or supervisors.
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3. Emergency response

• Critical incident management: Trained security guards can handle emergencies like robbery attempts, fire alarms, or medical crises. They follow established protocols to ensure the safety of employees and customers while keeping risk levels down.

• Collaboration with authorities: Guards work with law enforcement or emergency services, providing key information and help during incidents. They also provide evidence when asked.
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4. Enforcing safety protocols

• Enforcing bank security policies: Guards ensure that all employees and visitors adhere to the bank’s safety and security regulations, such as proper handling of keys, securing sensitive documents, or adhering to visitor procedures.

• Emergency preparedness: They organize and supervise emergency drills, making sure staff know how to respond to situations like evacuations. 
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5. Customer assistance and support

• Point of information: Security guards serve as the first point of contact for customers, providing directions, answering questions, or addressing concerns related to security or accessibility.

• Conflict resolution: In disputes, such as customer disagreements or issues with services, guards intervene to de-escalate tensions. Their ability to manage such situations calmly helps maintain a professional and safe atmosphere for everyone.
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Essential skills and qualifications of bank security guards

Bank security guards require technical expertise, physical readiness, and interpersonal skills. Their responsibilities demand strong situational awareness, effective communication, and the ability to respond quickly to emergencies. Here are some of the essential skills and qualifications of bank security officers:
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‍Training and certifications

• State-mandated security licenses: Bank security guards must hold licenses that certify their understanding of basic security practices and compliance with state regulations. These licenses come in different levels, from levels 1 to 5.

• Emergency response training: Certifications in first aid, CPR, and other emergency response protocols are essential so guards can provide immediate assistance during medical emergencies or crises.
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Physical readiness and technical skills

• Fitness and agility: Guards must be physically fit to perform tasks such as patrolling large areas, responding swiftly to incidents, or detaining individuals when necessary.

• Technical proficiency: They must be familiar with modern security technologies, including surveillance cameras, alarm systems, access control mechanisms, and digital reporting tools for monitoring, documenting, and responding effectively to threats.

• Firearm qualification: Guards may carry firearms if the bank's risk assessment deems it necessary, particularly in high-crime areas or when transporting large amounts of cash. Carrying a gun requires additional training, certification, and adherence to strict protocols.
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Strong interpersonal skills

• Handling high-pressure situations: Security guards must be able to remain calm and composed during stressful scenarios such as robbery attempts, conflicts, or emergencies. Their ability to think clearly under pressure ensures the safety of everyone involved.

• Effective communication: Strong verbal and non-verbal communication skills are essential for providing excellent customer service, de-escalating conflicts, and collaborating with law enforcement or emergency responders.

• Conflict de-escalation: Guards should know conflict de-escalation techniques to handle disputes between customers, employees, or external parties. They must handle potentially volatile situations and defuse tension professionally.
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Technology aiding bank security guards

In today’s banking, technology is key in helping security guards and building a strong safety network. These tools empower guards with advanced features for monitoring, controlling access, and responding to incidents in real time. 

‍Here are some of the technologies that bank security guards use:
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‍Advanced surveillance systems

• High-definition cameras with AI-based threat detection: These cameras enable guards to respond proactively by providing crystal-clear imagery and using artificial intelligence to identify potential threats, such as suspicious movements or unauthorized access attempts.
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• Remote monitoring features: Guards can access live video feeds and receive real-time alerts on mobile devices or control centers, allowing continuous monitoring even from offsite locations.
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Access management tools

• Biometric locks and card readers: These tools use fingerprint scans, facial recognition, or secure access cards to control entry points, guaranteeing that only authorized personnel can access sensitive areas.

• Automated visitor logs: Guards can use digital systems that automatically record visitor details, providing a comprehensive record of movements within the bank.
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Incident management platforms

• Incident recording and tracking: Platforms like Belfry, which allows guards to submit incident reports digitally through its mobile app, empower guards to document incidents in detail instantly.

• Centralized management for multiple locations: Banks with multiple branches can use integrated systems like Belfry to oversee security across all locations, enabling guards to respond to threats in real time.
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Challenges faced by bank security guards

Bank security guards face unique challenges as they work to foster safety and trust within the banking environment. Their role demands a balance of vigilance, adaptability, and customer service, often under high-pressure conditions. Here are some daily challenges bank security guards face:
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‍1. Managing high-stress scenarios

• Handling critical incidents: Guards must respond effectively to situations like armed robberies, disruptive customers, or medical emergencies, often with little time for preparation.

• Sustained alertness: Security guards are required to remain focused and composed during long shifts, always ready to act despite the physical and mental demands of the job.
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2. Evolving threats

• Sophisticated crime methods: Guards must stay ahead of increasingly complex threats, including advanced physical and cyber-related crimes. To do so, they must commit to continuous learning.

• Technological advancements: Security guards must keep up with new tools and systems that help them do their job effectively.
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3. Balancing deterrence with customer experience

• Non-intimidating vigilance: Guards should be able to project authority while keeping customers comfortable and secure. They must avoid behaviors that might appear overbearing or threatening.

• Upholding protocols with a welcoming demeanor: Guards must enforce strict security measures without compromising the warm and professional atmosphere banks aim to provide for their clients.
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Best practices for improving bank security

Effective bank security relies on skilled personnel, advanced technology, and continuous improvement. Banks can implement some of the best practices below to build a well-tailored security plan:
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‍1. Hiring experienced security personnel

• Focus on relevant backgrounds: Prioritize hiring guards with experience in financial or high-value asset security, as they are more likely to understand the unique risks associated with banking environments.

• Seek key traits: Look for candidates with strong decision-making skills, reliability, and the ability to remain calm under pressure since they can respond effectively during critical situations.

• Qualifications and certifications: Hire security personnel who hold appropriate licenses and certifications, such as those related to first aid, emergency response, or the use of advanced security tools.
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2. Investing in technology

• Regular upgrades: Keep surveillance systems, access control mechanisms, and incident management tools updated to leverage the latest advancements in security technology.

• Integration for comprehensive monitoring: Combine tools like AI-enhanced cameras, biometric locks, and centralized incident platforms to create a cohesive and effective security infrastructure.

• Use security guard software: Comprehensive tools like Belfry allow you to manage everything in one place, offering solutions like timekeeping and payroll management.
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3. Ongoing training

• Frequent drills and updates: Conduct regular security drills and provide updates on new threats, technologies, and protocols to ensure guards remain prepared for a wide range of scenarios.

• Emphasize soft skills: Include training on conflict de-escalation, effective communication, and customer service to improve guards’ ability to manage security risks and customer interactions professionally.
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How Belfry supports bank security needs

We’ve delved into the roles that a bank security guard plays in a financial institution’s security operations. We’ve even looked at their key responsibilities and daily challenges. So, how can we make their jobs easier so they can focus on what matters?

That's where Belfry comes in. 

Belfry is an all-in-one security management solution that uncomplicates your security operations. ‍

‍Here's how Belfry can elevate bank security:

• Real-time monitoring: Belfry uses GPS tracking to help you track security guards during their patrols.
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• Increased accountability: Belfry offers geofencing features that allow you to verify that security guards are where they should be and are adhering to set protocols. You will receive notifications if guards leave their posts.
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• Enhanced communication and collaboration: The Belfry mobile app allows guards to update supervisors instantly. It also allows easy messaging between the back-office and security personnel.
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• Simplified scheduling: Scheduling security guards for shifts doesn’t have to be a challenge. Belfry offers automated assignments and shift trades, so you can guarantee efficient deployment while reducing your own stress and time investment.

‍Schedule a Free Demo Today.