Your company was built on a promise: Keeping people and property safe.

But in this industry, trust is earned daily. That's where regular security guard performance evaluations come in. They're an essential step that ensures your guards are delivering the top-notch security you guarantee to your clients.

This guide will help you understand how to evaluate your security guard's performance to empower your team to improve. We’ve also included some useful security guard performance evaluation examples for you.

Let’s get started.

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The importance of security guard performance evaluations

Security is a high-stakes industry. Even minor oversights can have significant consequences, which is why security guard performance evaluations are essential for minimizing these risks.

Regular evaluations act as a proactive measure, identifying knowledge gaps or areas where procedures might not be fully understood or practiced.

This allows you to address weaknesses before they become problems, ensuring your guards are prepared to handle any situation effectively.

By setting clear expectations and measuring performance against those standards, you empower your guards to take ownership of their roles and strive for excellence.

Here’s where security guard performance evaluations come in handy: 
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• Spot gaps in training: Evaluations can pinpoint areas where guards might need more training. Maybe a guard struggles with a specific piece of equipment, isn't confident handling a certain type of interaction, or misses some details in their reports.
  
  By identifying these gaps, you can provide targeted training to keep your guards sharp and ensure they're fully prepared for any situation.
  
  
• Maintain standards: Regular evaluations help you identify weaknesses in your security procedures. Are patrols being missed? Are reports lacking crucial details? Are there any areas where communication could be improved?
  
  Catching these issues early allows you to tighten up your security protocols and ensure your clients are getting the best possible protection.
  
  
• Boost guard performance: Evaluations aren't just about finding problems. They're also a chance to recognize your guards' strengths and celebrate their successes. Positive feedback motivates guards to maintain their high standards and keeps them engaged in their work.

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Setting up the evaluation process

Now that we understand the importance of performance evaluations, let's dive into setting up a system that maximizes their effectiveness. Here are key considerations to keep in mind:

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Consistency is key

• Standardized forms: Develop evaluation forms that cover all critical performance areas. This ensures consistency across evaluations and facilitates easy comparison of guard performance over time.
  
  
• Frequency: Determine a regular evaluation schedule. For new guards, consider quarterly evaluations for the first year, transitioning to bi-annual evaluations for experienced guards.
  
  
• Evaluators: Assign evaluations to qualified supervisors who understand security protocols and can provide constructive feedback.

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Tracking progress

• Documentation: Maintain a central repository for all evaluation records. This allows you to track individual guard performance over time and identify trends or areas needing improvement.
  
  
• Goal setting: During evaluations, work with each guard to establish specific, measurable, achievable, relevant, and time-bound (SMART) goals or key performance indicators (KPIs). This personalizes the evaluation process and motivates guards to focus on their development.
  
  
• Performance reviews: Schedule regular performance review meetings to discuss the guard's progress toward their goals and address any ongoing concerns.

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Incentivize improvement

• Recognition programs: Implement a program to recognize and reward outstanding performance. This could include public recognition, bonuses, or additional training opportunities.
  
  
• Career development: Link evaluations to career advancement opportunities. Guards who consistently demonstrate strong performance are more likely to be considered for promotions or leadership roles.
  
  
• Positive reinforcement: Highlight strengths alongside areas for improvement. Positive reinforcement encourages continued good performance and fosters a more positive work environment.

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By following these steps, you'll establish a robust evaluation process that measures guard performance and creates a culture of excellence within your security company.

Remember, this is an ongoing process. Regularly review and update your evaluation system to keep it effective in the evolving security landscape.

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Categories for evaluations

A well-structured evaluation process hinges on clear categories that assess various aspects of a security guard's performance. Here's a detailed breakdown of key categories to consider, along with specific evaluation criteria to ensure a comprehensive assessment:

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1. Appearance

A guard's professional appearance directly reflects your company's image. A well-maintained uniform projects confidence and authority.

Evaluation criteria:

• Clean uniform: Assess the overall condition of the uniform, including cleanliness, proper fit, and absence of rips or tears.
  
  
• Visible identification tag: Verify the guard wears their ID tag prominently, displaying their name, photo, and company affiliation.
  
  
• Company patch: Ensure the guard's uniform displays the company patch correctly and prominently.

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2. Patrols

Regular patrols are the backbone of effective security. Thorough patrolling deters crime, identifies potential hazards, and allows guards to maintain situational awareness.

Evaluation criteria:
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• Timely patrols: Verify patrols are completed according to established schedules and routes. Utilize electronic patrol tracking systems (optional) to confirm adherence to patrol schedules and completeness of patrol routes.
  
  
• Accurate incident logging: Assess the guard's ability to document any incidents encountered during patrols. Look for details such as time, location, nature of the incident, and any actions taken.

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3. Reports

Clear and concise reports are crucial for documenting security events and maintaining a record of activity. Detailed reports allow for proper follow-up, investigation, and communication with clients.

Evaluation criteria:
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• Detailed: Reports should provide a clear and comprehensive description of the event, including relevant details like time, location, and witnesses (if applicable).
  
  
• Legible: Ensure reports are neatly written or typed, free of errors, and easy to understand.
  
  
• Timely submission: Assess adherence to deadlines for submitting reports. Consider the nature of the event when evaluating timeliness (e.g., immediate reports for critical incidents).

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4. Procedures

Security guards are entrusted with upholding established protocols and procedures. Understanding and following these procedures is essential for ensuring the safety and security of the assigned site.

Evaluation criteria:
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• Familiarity with post orders: Verify the guard's knowledge of specific post orders for their assigned location. Evaluate their understanding of emergency procedures, access control protocols, and response guidelines for various situations.
  
  
• Ability to perform tasks: Assess the guard's proficiency in performing core security tasks associated with their post. This may include operating security equipment, conducting fire watch duties, or managing access control systems.

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5. Equipment and software usage

Security guards are often required to use certain equipment and software tools to enhance their effectiveness. Proper use and maintenance are crucial for maximizing the functionality of these tools.

Evaluation criteria:
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• Correct use: Evaluate the guard's ability to operate security equipment such as radios, flashlights, fire extinguishers, and access control systems. Assess their adherence to proper equipment maintenance procedures.
  
  
• Software proficiency: If your company utilizes security-related software for tasks like reporting or incident management, assess the guard's comfort level and proficiency with these applications.

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6. Behavioral skills

A security guard's interpersonal skills and professional demeanor are critical. Guards should be able to interact with clients, staff, and the public in a courteous, professional, and assertive manner when necessary.

Evaluation criteria:
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• Overall demeanor: Evaluate the guard's overall attitude, including communication style, problem-solving skills, and ability to remain calm under pressure.
  
  
• Accountability: Assess the guard's willingness to take responsibility for their actions and follow through on assigned tasks.

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7. Attendance

Being on time for shifts ensures consistent coverage and demonstrates the guard's commitment to their responsibilities.

Evaluation criteria:
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• Call-off rate: Ensure the guard is present for a high number of scheduled shifts. This rate measures the frequency of unscheduled absences and helps assess reliability.
  
  
• On-time arrivals: Track the guard's adherence to scheduled start times. Consider the context for minor delays (e.g., traffic) when evaluating punctuality.
  
  
• Readiness at start of shifts: Ensure the guard arrives prepared to begin duties immediately. This includes having the proper uniform, equipment, and any necessary reports or documentation.

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Conducting the evaluation

Preparation:

Have standardized evaluation forms, relevant guard information (past evaluations, training records), and any necessary documentation readily available. Conduct the evaluation in a quiet, private location to ensure open and honest communication.

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During the evaluation:

Provide a balanced evaluation, acknowledging the guard's strengths and accomplishments alongside areas needing improvement.

You can offer specific, constructive feedback that outlines how the guard can improve their performance. Focus on actionable steps and provide resources or training opportunities where applicable.

Create a safe space for them to ask questions, clarify expectations, or raise any concerns they might have.

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After the evaluation:

Clearly document the evaluation results, including strengths, weaknesses, and any agreed-upon action items. You can then schedule follow-up meetings to discuss progress on action items and provide ongoing support.

Recognize and reward guards who demonstrate significant improvement or consistently exceed expectations. This reinforces positive behavior and motivates continued development.

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Tools for effective evaluations

Managing a comprehensive evaluation process can be time-consuming, especially for larger security companies. Consider using specialized security guard management software like Belfry. We offer features that can significantly improve your evaluation process:

• Digital evaluation forms: Create and utilize standardized digital evaluation forms that can be easily accessed and completed electronically.
  
  
• Automated scheduling and reminders: Schedule evaluations automatically and send reminders to both guards and supervisors.
  
  
• Performance tracking: Track guard performance over time, identify trends, and measure the effectiveness of training initiatives.
  
  
• Reporting and analytics: Generate reports that provide insights into overall guard performance and identify areas for improvement across your entire security force.

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Security guard performance evaluation example

Guard Name: John Doe Date: June 10, 2024 Evaluator: Jane Smith

Summary: John is a reliable and professional security guard who consistently demonstrates a strong understanding of security procedures. He excels in maintaining a neat appearance and arriving on time for his shifts. However, there are opportunities for improvement in report detail and proficiency with new software.
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Rating system:

Excellent: Consistently exceeds expectations and performs at a superior level in all aspects of the job.

Good: Meets and sometimes exceeds job expectations; performs well in most areas.

Satisfactory: Meets job expectations and performs adequately; there may be some areas for improvement.

Needs Improvement: Below job expectations; significant improvement needed in key areas.

Unsatisfactory: Does not meet job expectations; performance is consistently below acceptable standards.

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Evaluation breakdown:

1. Appearance (Rating: Excellent)

• John always maintains a clean and professional uniform with proper identification displayed.

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2. Patrols (Rating: Good)

• John consistently completes all scheduled patrols on time.
• Area for Improvement: Improve documentation of minor incidents during patrols to provide a more comprehensive record of activity.

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3. Reports (Rating: Satisfactory)

• John submits all reports on time.
• Area for Improvement: Increase the level of detail in reports to include a more thorough description of events, relevant observations, and any actions taken.

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4. Procedures (Rating: Excellent)

• John demonstrates a strong understanding of post orders and security protocols.
• He consistently performs all tasks associated with his assigned post correctly.

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5. Equipment and Software Usage (Rating: Good)

• John is proficient in using most security equipment.
• Area for Improvement: John requires additional practice with the recently implemented software program (e.g., access control system). Recommend scheduling targeted training to ensure full proficiency.

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6. Behavioral Skills (Rating: Excellent)

• John maintains a positive and professional demeanor when interacting with staff, tenants, and the public.
• He consistently demonstrates a strong sense of accountability for his actions and assigned tasks.

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7. Attendance (Rating: Excellent)

• John consistently arrives on time for his shifts and is fully prepared to begin duties immediately.

Overall Rating: Good

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Action items:

• John will work with Jane Smith to develop a plan to enhance the detail and comprehensiveness of his reports.
• Jane Smith will schedule a training session for John to improve his proficiency with the new software program.
• John will continue to maintain his excellent performance in all other areas.

Next Evaluation Date: September 9, 2024

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Comments:

John is a valuable asset to the security team. By focusing on the identified areas for improvement, he can further enhance his performance and effectiveness as a security guard.

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Next steps

Building a high-performing security team requires investing in the tools that empower them to succeed. At Belfry, we understand the critical role security guards play in keeping your clients' people and property safe.

Our all-in-one security guard management software is designed to streamline your operations, optimize guard performance, and ultimately deliver exceptional security services.

Here's how Belfry helps security companies like yours excel:
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• Strengthen evaluations: Our digital evaluation forms and performance tracking features ensure consistent, data-driven assessments that guide development and identify areas for improvement.
  
  
• Boost efficiency: Streamline scheduling, automate tasks, and gain real-time insights into guard activity. This frees up valuable time for you to focus on strategic initiatives and client relationships.
  
  
• Enhance communication: Facilitate seamless communication between guards, supervisors, and your clients. Our platform ensures everyone is on the same page, informed, and able to respond to situations quickly.
  
  
• Promote transparency: Provide clients with secure access to guard reports and activity logs. This fosters trust and reinforces your commitment to comprehensive security solutions.

Belfry equips your team with the tools they need to perform at their best, while giving you the insights to make data-driven decisions and take your security company to the next level of growth.
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Schedule a Free Demo Today.